All orders are processed within 3-4 business days (excluding weekends and holidays). Orders are shipped at the end of the week after processing is complete. You’ll receive a confirmation email with a tracking number once your order ships.
United States: 5-7 business days Canada & Mexico: 7-14 business days Europe: 10-21 business days Asia & Australia: 14-28 business days Other Countries: Varies by region 📌 Some international shipments may experience customs delays.
Yes! We ship worldwide to most countries. Shipping costs and estimated delivery times will be displayed at checkout.
📌 International customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.
Once a package is marked "Delivered" by the carrier, we are not responsible for lost or stolen items. We recommend:
Checking with your local post office Filing a claim directly with USPS or your shipping provider.
Using a secure shipping address. 📌 We do not issue refunds for lost or stolen packages once marked as delivered.
Customers are responsible for entering the correct shipping address at checkout. If a package is returned due to an incorrect address:
You will need to cover reshipping costs before we resend your package. If we cannot contact you, your order may be canceled. 📌 Double-check your shipping details before placing an order!
Returns & Exchanges
We accept returns within 7 days of delivery, provided the item is unused, in its original condition, and in its original packaging.
📌 Refunds are issued for the full order amount, minus return shipping costs.
We’ll work with you to find a satisfactory solution.
Payments & Discounts
We accept all major payment methods, including:
✔ Credit & Debit Cards (Visa, Mastercard, American Express, Discover)
✔ PayPal
✔ Shop Pay, Apple Pay, Google Pay
✔ Buy Now, Pay Later (if available)
Yes! We run limited-time promotions throughout the year. Sign up for our newsletter and follow us on Instagram (@ocvlvsclothing) to stay updated.
📌 Note: Some discounts cannot be combined or applied after a purchase is made.
Product & Sizing
We provide a detailed size chart on each product page. If you're unsure, feel free to contact us at support@ocvlvsclothing.com, and we’ll help you find the perfect fit!
Our clothing is made from premium, high-quality fabrics for the best comfort and durability. Specific material details are listed on each product page.
We use a mix of high-end screen printing and embroidery. Each product description states whether the design is printed or embroidered.
Pre-Orders & Made-to-Order Items
Pre-order items are produced before release and typically ship later than regular items. Estimated delivery times are listed on the product page.
📌 If your order includes a pre-order item, your full order will ship once all items are available.
General Questions
Some collections are limited releases and won’t be restocked. However, some core pieces may return. Stay updated by signing up for our email list or following us on Instagram (@ocvlvsclothing).
📍 Address: 785 Lake House Place, Chula Vista, CA 91914, United States
📌 Response time: We reply within 24-48 hours (excluding weekends & holidays).
Order Changes & Cancellations
We process orders quickly, so changes or cancellations can only be made within 12 hours of placing your order.
If you need to update your address or cancel your order, email us at support@ocvlvsclothing.com as soon as possible.
📌 Once your order has been processed or shipped, we cannot make any changes.
Loyalty & Rewards Program
Yes! We’re working on launching a loyalty program where you can earn points for every purchase.These points can be redeemed for discounts, free shipping, and exclusive products.📌
Stay tuned for updates and sign up for our newsletter to be the first to know when it launches!
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